As with many businesses, running a successful personal injury law firm requires forethought. It’s essential to be proactive to prevent problems before they occur and doing so requires constant communication with clients. In truth, it takes a business approach that includes a system for easy access of information, case monitoring, a wide and long range outlook and exceptional people skills. In fact, the attorney/client relationship is at the heart of a successful practice. Presented by Paul M. Byck, Managing Partner of Kreiter, Byck and Associates, LLC, this CLE course explains the importance of direct involvement in each case, fostering positive relationships and instilling an honest, forthcoming environment to ensure a system based on integrity and trust. Mr. Byck will explain the critical nature of every aspect of the client relationship and how even the smallest details can be the ones that will save your practice.
Topics will include:

• Knowing and directing your cases
• Building credibility
• Addressing the biggest complaints about lawyers and law firms
• Preparing your client for trial or arbitration
• Managing a case load
• Smart marketing